COVID 19, Delivery & Returns

COVID  19 DELIVERY UPDATE

Welcome.  From 20th June 20 we have re-opened the store.  We are very happy to welcome you back.  Of course you can continue to shop online or by phone also, and we are still offering delivery locally (within 3 miles) to those shielding.   

To Order: 

Orders can continue to be placed online or by telephone, by calling 01625 400113. 

To Collect:

You can collect any telephone orders from the shop if you prefer to call ahead to place your order.  This will be possible between 9.30am to 5pm.    This will available for telephone and online orders (please notify us on your order that you'd like to collect, we'll contact you when your order is ready to collect).  

Local Delivery

We now ask that since some restrictions have been lifted, that people come to collect their orders unless they are self isolating or in the vulnerable group.  

For orders placed from customers falling within a 3 mile radius, before 12 noon, we will endeavor to deliver on the same day, between 3pm to 5pm.   This is subject to stock/staff availability.  We will operate a safe and contactless delivery, leaving orders on your doorstep and informing you of your orders arrival.  

Orders from customers falling outside of the 3 mile radius will be delivered by Royal Mail as per our delivery policy below. 

Online Delivery

We deliver to the UK and internationally. Orders can be placed on-line or by telephone (see below).

UK

Timescale: 2-4 working days.

Orders over 30 - Free Delivery

Orders under 30 - Standard weight parcel 3.95

- Heavy Weight parcel 7.95 (nb. You will be notified at checkout if your order falls into this category)

International

Timescale: 10 working days

Orders over 100 - Free Delivery

Orders under 100 - Standard weight parcel 9.95
- Heavy Weight parcel 13.95 (nb. You will be notified at checkout if your order falls into this category)

Please note that we are unable to ship nail varnish, perfume and room spray internationally.

Telephone Orders

We welcome orders via the telephone by calling us on 01625 400113.

Delivery cost will be given at the time of ordering according to your delivery requirements. This service is available Mon - Sat, 9am - 5.30pm.

Stock Availability

In the unfortunate event that we are out of stock of an item we will endeavor to inform you within 48 hours.

Returns

If for any reason you're dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened, unused and saleable condition.

Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.

Please send all returns on a trackable service. Include your order number, name and date of order.

Therapy Organics
5 Bank Square

Wilmslow
Cheshire

SK9 1AN
UK

We will refund your product as quickly as possible by sending the money back to your original payment method.


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